Shipping policy
Every Jewels by Gem piece is personalized and made to order for you, then shipped from our production partner in the USA.
Production time
Production starts the next business day after you order. Most pieces are made in 3–5 business days, and production doesn't run on weekends. Each piece is finished and quality-checked by hand, so occasionally an order takes a little longer, for example if a piece is remade after a quality check (usually about 2 extra business days).
Delivery times (after your order ships)
- Standard shipping (USA): typically 2–5 days, excluding Sundays
- Priority shipping (USA), where offered at checkout: typically 1–2 days, excluding Sundays
Rates and options are shown at checkout before you pay. Delivery times are carrier estimates and can run longer during busy seasons.
Where we ship
We currently ship to addresses in the United States.
Tracking
You'll receive a tracking number by email as soon as your order ships. Tracking may show "Label created" for a day or two until the carrier scans your package.
Orders with more than one item
Each piece ships in its own package as soon as it's made, so you may receive separate deliveries and tracking numbers.
Address accuracy
Please make sure your address is complete and correct. Once a package is with the carrier we can't change, redirect or recall it. If a package comes back to us because of an incorrect address, we'll contact you to reship it, which may carry a shipping charge.
Delayed or missing packages
If your tracking hasn't moved for 10 business days, contact us and we'll look into it with the carrier. If there's still no movement 30 days after it shipped, we'll send you a free replacement. If tracking shows delivered but you can't find your package, please wait 2 business days (carriers sometimes scan early) and check with neighbours or your mailroom, then contact us and we'll help you file a claim with the carrier.
Questions
Email us at hberkini@gmail.com with your order number and we'll help.